Cancellation & Returns
CANCELLATION & RETURNS POLICY OF DIVINE CASA:
To cancel your order prior to its shipment from our fulfillment center, please contact us via WhatsApp at +91-8980088944, providing your order information. We will promptly cancel your order at no additional cost.
If your order has already been dispatched and you wish to decline the delivery, kindly notify our team through WhatsApp at +91-8980088944 and refuse acceptance.
Returns / Replacements
If you receive any wrong product in terms of color, size and design that you have purchased from the Divine Casa website, you have an option to raise return/replacement request within 7 days of delivery of product. Please note that for any product that has been used or if there is a delay in requesting a return, we retain the right to levy fees that may be necessary for tag replacement, rewashing, or proper disposal of a used product for hygienic purposes.
You have the option to either request a replacement unit or receive a refund in the form of store credit for the product. To initiate a return or replacement request, please send an email to email@example.com, specifying the reason for your request. Please be aware that we may require photos or videos of the product to validate your request, so kindly capture images or record videos while unboxing your order.
Ensure that the product is returned in its original packaging, including the box (if applicable), along with the invoice and any other accompanying materials. The returned product must be in unused condition, as we are unable to provide store refunds for products that show signs of use. By following these steps, the original purchase amount will be credited to your account.
Please note that for both returns and replacements, there will be a fee of Rs. 100 per quantity, and actual two-way shipping charges will be applicable.
Kindly note that the Divine Casa exchange and return policy is only applicable within India. Regrettably, we do not accept returns, refunds, or exchanges from outside India at this time. In most cases, you will be responsible for arranging and covering the cost of return shipping to an address in India.
If you cancel your order prior to the shipment of goods, the refund amount will be returned to your original payment method.
However, once the goods have been shipped or delivered, refunds will only be issued in the form of store credit or a discount coupon of the agreed refund value.
For B2B Clients
Please take note that you can enjoy an additional 40% discount on your bulk orders, and refunds will not be applicable.
However, if you receive damaged products or find any items missing, you will be eligible to request a refund with proper evidence.